Refund and Return Policy

Policy Term

Our refund and return policy is valid for 30 days from the date of purchase. After this 30-day period, we unfortunately will not be able to offer you a full refund or an exchange.

Eligibility Requirements for Return

To be eligible for a return, the product must be unused, in the exact condition in which you received it, and in its original, unopened packaging. Any returned product that does not meet these conditions will be refused.

Non-Returnable Products

Certain types of products cannot be returned, including:

Perishable goods such as food, flowers, newspapers, or magazines.
Intimate hygiene or sanitary products.
Hazardous products, flammable liquids or gases.
Gift cards.
Downloadable products (software, digital games, etc.).
Certain health and personal care products.

Supporting Documents

To complete your return, you will need to provide proof of purchase or a receipt. Please do not return your purchase directly to the manufacturer.

Partial Returns

In certain situations, only partial refunds may be granted, including:

Books showing obvious signs of use.
CDs, DVDs, video games, software, cassettes, or vinyl records that have been opened.
Any item that is not in its original condition, is damaged, or is missing parts, except in cases where we made a mistake.
Any item returned more than 30 days after delivery.

Refund Process

Once we have received and inspected your return, we will send you an email to confirm that we have received the returned item. We will also notify you whether your refund request has been approved or denied.

If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within a few days.

Delays or Missing Refunds

If you haven't received your refund yet:

Please check your bank account again.
Contact your credit card company, as processing may take some time.
Contact your bank; processing refunds may take a little longer.

If, after completing these steps, you still haven't received your refund, please contact us at contact@regoncraft.com.

On-Sale Items

Only full-price items are eligible for a refund. Items on sale or at a discounted price are not eligible for a refund.

Exchanges

We only replace defective or damaged items. If you would like to exchange an item for the same product, please email us at contact@regoncraft.com

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive store credit equal to the value of your return. Once we receive the item, a gift certificate will be sent to you.

If the item was not marked as a gift, or if the person who gave you the gift requested that it be shipped to their address so they could give it to you, the refund will be sent to the person who gave you the gift, and they will be notified of the return.